Refund Policy

1. Scope and Agreement

This policy applies to all purchases made at zeloriabeauty.store, operated by Zeloria (DBA of Templar Ads LLC, Wyoming). It is incorporated by reference into our Terms of Service and is binding upon purchase.

By placing an order you confirm you have read, understood, and agreed to this policy in its entirety.

2. Cosmetic Product Disclaimer

All Zeloria products are cosmetic products intended solely to enhance the appearance of skin and hair. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Individual results vary. Variation in personal results does not constitute grounds for a refund beyond what is explicitly provided in this policy.

3. Our 30-Day Satisfaction Guarantee

We offer a 30-day money-back guarantee from the date of confirmed delivery. To request a refund:

1. Email info@zeloriabeauty.store with your order number and reason
2. We will review your request within 1–2 business days
3. If approved, your refund will be issued to the original payment method within 5–10 business days

Requests received after 30 days from delivery will not be considered under any circumstances.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, notify us within 7 days of delivery with:

• Your order number
• Clear photographs of the damaged item and packaging
• A brief description of the issue

Upon verification we will offer a full replacement or full refund at our discretion. Requests submitted after 7 days of delivery for damage or defect issues will not be accepted.

5. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• Requests submitted more than 30 days after confirmed delivery
• Orders shipped to an incorrect address provided by the customer
• Packages marked as delivered by the carrier without a filed investigation
• Products used contrary to instructions or in combination with incompatible substances
• Subjective dissatisfaction after the full product has been used
• Purchases from unauthorised resellers or third-party marketplaces
• Refused or unclaimed deliveries

6. No Physical Returns Required

For hygiene and logistical reasons, we do not accept physical returns. Do not ship products back to us — unsolicited returns will not be accepted and will not trigger a refund.

All refund requests are handled entirely via email communication.

7. Refund Processing

Approved refunds are credited to the original payment method. Processing times:

• Credit/debit cards: 5–10 business days
• PayPal: 3–5 business days
• Other methods: Per the provider's standard timeline

We are not responsible for delays caused by your financial institution. Original shipping fees are non-refundable unless the error was ours.

8. Subscription Orders

Subscription orders that have been fulfilled and shipped are subject to the same 30-day refund window as one-time orders. See our Subscriptions Policy for cancellation terms.

Refunds will not be issued for subscription charges where a valid cancellation was not submitted at least 24 hours before the billing date.

9. Chargeback and Dispute Policy

In the event of a chargeback:

• We reserve the right to submit all evidence — including this policy, order records, tracking information, and communications — to the card issuer to dispute the chargeback
• We reserve the right to permanently ban the customer from placing future orders
• We may pursue recovery of funds and associated fees through available legal remedies

We strongly encourage customers to contact us first. We resolve the vast majority of issues quickly and fairly.

10. Limitation of Liability

Our total liability to you in connection with any order shall not exceed the amount you paid for that specific order. We are not liable for any indirect, incidental, special, consequential, or punitive damages.

11. Governing Law

This Refund Policy is governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to conflict of law principles.

12. Contact Us

To request a refund or for any questions about this policy: